Leaders Are Servants


The Essence of Global Leadership Summit (GLS)

How do you summarize the information and inspiration that are captured and released upon those who come to Willow Creek Church (WCC) in Barrington, Illinois, for the annual Global Leadership Summit (www.willowcreekglobalsummit.com) or on those who choose to spend two days in a church, prison or other venue across the United States and Canada to soak in the wisdom and blessings via satellite streaming?  I struggle with how to convey the power of GLS to transform your thoughts, thinking, and behaviors towards becoming a better leader.  As Bill Hybels, Senior Pastor of Willow Creek, passionately loves to say, “Everyone wins when a leader gets better.”  My response is, “Amen! I want to hear more.”

IMG_0340For those who may never have heard of GLS, let me briefly describe the value of this annual two-day personal investment of your time?  In a nutshell, GLS brings together leaders, who are moving forward, learning, struggling, and succeeding in their fields of leadership, who have a servant heart, and who desire to share with the world their knowledge, so people can become better at leading themselves, their families, colleagues, and their communities.  As such the speakers come from diverse backgrounds and cover leadership in faith-based organizations, political arenas, businesses, and other non-profit government organizations (NGO). There is something for everyone.  The messages transcend religion, culture, and lifestyles.

Past leaders whose names you probably recognize include Jack Welch, Jim Collins, Ed Catmull, Brene Brown, Tyler Perry, Carly Fiorina, Louie Giglio, General Colin Powell, Mark Burnett, and Condoleezza Rice. Many other speakers, who may not be as well-known as CEOs and celebrities, were just as impactful in their research findings and areas of expertise.  GLS 2016 did not disappoint and included some new and returning favorite speakers advancing new topics.  This year’s lineup included Bill Hybels, Alan Mulally, Melinda Gates, Jossy Chacko, Travis Bradberry, Patrick Lencioni, Chris McChesney, Erin Meyer, John Maxwell, Bishop T.D. Jakes, Danielle Strickland, Horst Schulze, and Wilfredo De Jesus.

In order to give you a taste of GLS, I have summarized and provided commentary on one key message shared by Bill Hybels.

Bill Hybels: The Lenses of Leadership

Bill discussed four types of eyewear that every leader should try on and decide how well the lenses are working to correct his/her leadership vision.  The first pair are the red hot passion lenses which beg the question, “Are you presiding over people or energizing people to get from HERE to THERE?” Studies show that a leader gets a Bill Hybels40% performance differential from motivated versus unmotivated people.  How does a leader get more passion? Passion is typically inspired by a dream, outrage, or extreme frustration which forces one to become an unstoppable force to create change.  When you put on your ruby red eyeglasses, how filled is your passion bucket?  Are you satisfied with the passion you have in life and how you are leading in your workplace and family?  If you are not satisfied, what are you going to do about it?  After all, it is the leader’s job to fill his own passion bucket and no one else’s.  If you don’t know where to start, pick up a book of interest, go to places that stir your soul, or hang out with passionate people.  Passion can be contagious!   Help just one person, and you will be surprised how your passion bucket begins to fill.

The second pair of eyeglasses to try on are the shattered lenses.  How many leaders are operating in or perpetuating a fear-based organization versus honoring people and building well-functioning cultures that are performance oriented!  Organizations will only be as healthy as the leader’s desire and intent.   Sometimes the shattered lenses are so close to the leader’s eyes that s/he cannot see clearly what the culture has become.  If the leader’s true heartfelt desire is to lead and love well, how does a leader get a true perspective?  If you are a work organization, you can hire an independent firm to survey the culture.  If you are leading your family, you can ask trusted family and friends for feedback without rebuttal or justification.  What many leaders forget, as they strive for results, is that God only values one thing—people.  God has entrusted leaders with his treasures—his people.  Sometimes leaders lose sight of the journey and its people while trying to reach a goal.

How can a leader both coach and support people to be all that God intended them to be?  The first step is to increase self-awareness and expose their talents.  Some people have never self-reflected or taken inventory of their talents and don’t know where to start.  If you don’t know what you’re really good at, ask those who are closest to you.  Most of your friends, family, and coworkers have already done an informal assessment of your strengths and weaknesses. After all, they typically discuss this in small groups around the water cooler or coffee bar.  What can organizations do with this knowledge?  How about matching people’s strengths with roles that would take advantage of those strengths and minimize the impact of weaknesses.

The third pair of specialized eyewear are the performance self-adjusting lenses.  All organizations typically come together for a purpose, which usually includes setting and achieving goals whether formal or implied.  Companies have goals for revenue, profit, safety, and customer satisfaction.  Even families have goals such as raising healthy and independent adult children.  Churches have goals such as the number of people served or number of members who have joined.  In general, the speed of the leader equals the speed of the team in achieving those goals.   This correlation begs the question of how can goals impact the speed of the team and what adjustments do leaders need to make?  Bill professed that WCC was once a goalaholic church, with too many goals and not enough people to carry out all the good ideas and initiatives.  You can imagine the results from goal overload, because many of you probably work in that environment today.  Burnout? Feeling a lack of appreciation?  Life becomes more about the goals and processes versus the people and the relationships?  How can a leader adjust, get his/her team to perform at higher levels, and boost the morale of the team all at the same time?  These are not opposing forces; leaders just need to readjust.

First, let us break a myth held by some leaders, which is that people are uncomfortable with performance feedback.  Truth, people want to know that their senior leaders are proud of their progress.  Truth, people want to know how they are doing and where they stand.  Truth, people want clarity and can accept negative feedback, if the truth is said with the spirit of love.  It is essentially cruel not to provide goals and give feedback.  Second, if you can embrace these truths, the next step is for the leader to set the vision/mission for the organization and then ask the team what the goals should be.  Each department should be empowered to develop strategies, decide and own measurable goals, and celebrate the successes.  If you have too many or two few goals, you will not have clarity.  Entrust your team to find the perfect balance to prioritize and focus on the win.

What is in your leadership rearview mirror?  The fourth pair of eyeglasses that Bill perched atop his nose were the legacy lenses.  Have you peeked lately into your rearview mirror to see what you have left behind as you moved people from HERE to THERE?  At least on an annual basis, leaders should reflect on their legacy, self-evaluate, and learn how to do better.  Leadership is about energy, and Bill suggested drawing an energy pie to determine where you are putting your energy: work, family, church, community, others, etc.

God designed us to flourish holistically, and in many cases we are putting all our energy into our work.  How do you need to redistribute your energy across the pie slivers?  What areas should remain untouched, which need a do-over, or perhaps one or more just need a make-over?  It is never too late to change the course if you act now.  Legacies can change in an instant, and the proof was in the simple yet powerful story of the thief on the cross next to Jesus who said, “Jesus remember me when You come in Your kingdom!” And he [Jesus] said to him, “Truly I say to you, today, you shall be with Me in Paradise.” (Luke 23:42-43).  As Bill reminded us of that short Scripture, he also mentioned that 43 prisons were watching this leadership summit live.

Regardless of your religious background, your profession, or your family status, everyone of us is a leader. Global Leadership Summit is a golden ticket for some of the best leadership perspectives, insights, and best practices to become a better leader.  If you get 5% better as a leader by investing two days at GLS, is it not worth it?  GLS will be hosted on August 10-11, 2017 at over 600 locations nationwide.  Visit https://www.willowcreek.com/events/leadership to learn more.

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